Terms & Conditions

Practitioner: Kalpanti Paudyal, Registered Nurse
Ahpra Registration: NMW0002784299
ABN: 28 121 234 788

kalmè Haus of Beauty provides cosmetic, aesthetic, skin and beauty services.

Services may include:

• cosmetic and aesthetic treatments
• skin rejuvenation treatments
• platelet-rich plasma (PRP) and platelet-rich fibrin (PRF) services
• beauty treatments
• other services offered by kalmè Haus of Beauty from time to time

The availability and suitability of individual treatments are subject to practitioner assessment.

Not every treatment is suitable for every person.

The treating registered nurse may determine that a treatment:

• is unsuitable
• should be postponed
• requires additional assessment
• requires further medical information
• should be modified
• should not proceed

The practitioner retains professional discretion to refuse or postpone treatment where appropriate.

Payment of a booking deposit does not guarantee that a particular treatment will be performed.

Clients must provide accurate and complete information relevant to their treatment.

This may include information concerning:

• medical history
• medications
• allergies
• previous cosmetic or medical procedures
• previous treatment reactions
• relevant medical conditions
• pregnancy or breastfeeding status where relevant

Failure to provide accurate information may affect treatment suitability and safety.

Where required, informed consent will be obtained before treatment.

The practitioner may discuss the relevant:

• benefits
• risks
• alternatives
• expected outcomes
• limitations
• aftercare requirements
• other relevant considerations

Consent to one treatment does not automatically constitute consent to another treatment.

Individual treatment results vary.

kalmè Haus of Beauty does not guarantee a particular aesthetic or clinical outcome.

Results may be affected by individual anatomy, skin characteristics, health, lifestyle, previous procedures, healing response and adherence to aftercare instructions.

Appointments are managed through Timely, which is embedded within the kalmè Haus of Beauty website.

A booking is subject to the booking terms displayed through the Timely booking system.

The booking is secured by payment of a $50 deposit, where applicable.

A $50 booking deposit is required to secure an appointment.

The deposit is paid through the Timely booking system.

Subject to the cancellation policy below, the deposit may be applied toward the client's treatment or service.

The following cancellation policy applies to appointments secured by the $50 deposit.

Cancellation more than 24 hours before the appointment

Where an appointment is cancelled more than 24 hours before the scheduled appointment time, the $50 deposit will be returned, subject to any applicable payment-processing limitations.

Cancellation within 24 hours

Where an appointment is cancelled within 24 hours of the scheduled appointment time, the $50 deposit will not be returned.

No-show

If a client does not attend their scheduled appointment without cancelling, the $50 deposit will not be returned.

Clients who need to change an appointment should provide more than 24 hours' notice wherever possible.

A rescheduled appointment may be subject to availability.

Where an appointment is rescheduled within 24 hours of the scheduled appointment time, the $50 deposit may be forfeited in accordance with the cancellation policy.

Clients arriving late may have their appointment time reduced.

If there is insufficient time to safely and appropriately provide the booked service, the appointment may need to be rescheduled.

Where applicable, the cancellation policy may apply.

kalmè Haus of Beauty may need to cancel or reschedule an appointment due to practitioner illness, availability, safety considerations, operational requirements or circumstances beyond reasonable control.

Where this occurs, reasonable efforts will be made to contact the client and arrange an alternative appointment.

Clients acknowledge that cosmetic, aesthetic and skin treatments may involve risks and potential complications.

Clients are expected to follow all reasonable pre-treatment and aftercare instructions provided by the practitioner.

If a client experiences unexpected or concerning symptoms following treatment, they should contact kalmè Haus of Beauty on 0433 560 830 and, where appropriate, seek appropriate medical attention.

The clinic's telephone number is not an emergency medical service.

Some cosmetic procedures may involve prescription-only therapeutic goods.

Where applicable, the decision to prescribe, select or administer a prescription-only therapeutic good is made by the treating authorised health practitioner following individual assessment and in accordance with applicable Australian law.

Information published on this website does not guarantee that a particular product or therapeutic good will be prescribed or administered.

Prices displayed by kalmè Haus of Beauty are in Australian dollars (AUD) unless otherwise stated.

Prices may change from time to time.

Where the suitability, treatment plan or product selection requires individual consultation, the final treatment recommendation and applicable cost may only be determined following consultation.

kalmè Haus of Beauty will not publicly advertise prices for prescription-only therapeutic goods where such advertising is prohibited by Australian law.

Promotions, discounts or special offers may be subject to additional conditions.

Unless expressly stated otherwise:

• offers cannot be combined
• offers are subject to availability
• promotional terms may apply
• kalmè Haus of Beauty may withdraw an offer where permitted by law

Refunds will be considered in accordance with the circumstances of the transaction, these Terms & Conditions and applicable Australian law.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

Information on this website is general in nature.

It does not replace individual consultation, assessment or professional advice.

Website information may not contain every possible risk, contraindication or consideration associated with a particular treatment.

kalmè Haus of Beauty may publish client photographs or videos on social media where appropriate permission or consent has been obtained.

Permission to receive treatment does not automatically constitute permission to use a client's image for advertising.

Client images should not be interpreted as a guarantee of treatment outcomes.

kalmè Haus of Beauty will manage advertising and social-media content in accordance with applicable Australian requirements.

kalmè Haus of Beauty does not intentionally use prohibited patient testimonials or purported testimonials in advertising.

The clinic may not share, republish, endorse or otherwise interact with client statements about clinical outcomes or experiences where doing so would constitute prohibited advertising.

Independent reviews posted by members of the public on third-party platforms are outside the clinic's control.

Unless otherwise stated, content on this website belongs to or is licensed to kalmè Haus of Beauty.

This includes:

• text
• logos
• branding
• photographs
• graphics
• videos
• designs
• other original website materials

You must not reproduce, modify, distribute or commercially exploit website content without permission, except where permitted by law.

The website may use or display third-party services, including:

• Timely
• Instagram
• Google Maps
• Meta
• other technology providers

Third-party services may be subject to their own terms and privacy policies.

kalmè Haus of Beauty does not control the operation or privacy practices of third-party services.

We aim to maintain a reliable website but do not guarantee that the website will always be available, uninterrupted or error-free.

The website may occasionally be unavailable because of maintenance, technical problems, third-party services or circumstances outside our reasonable control.

We take reasonable care to keep website information accurate and current.

However, services, prices, availability and other information may change.

kalmè Haus of Beauty reserves the right to update or correct website content when necessary.

To the maximum extent permitted by law, kalmè Haus of Beauty will not be liable for indirect or consequential loss arising from your use of general website information where such liability may lawfully be limited or excluded.

Nothing in these Terms & Conditions excludes, restricts or modifies rights, guarantees or remedies that cannot legally be excluded under Australian law.

Your use of our website and services is also governed by our Privacy Policy.

Our Privacy Policy explains how we handle personal information and health information.

If you have a complaint about a service, booking or other interaction with kalmè Haus of Beauty, please contact us directly so we can review the matter.

kalmè Haus of Beauty may update these Terms & Conditions from time to time.

The latest version will be published on the website together with the applicable "Last Updated" date.

These Terms & Conditions are governed by the laws of New South Wales, Australia.

Any dispute will be subject to the applicable laws and courts of New South Wales, subject to any mandatory consumer rights and protections available under Australian law.

ABN: 28 121 234 788